top of page
  • hardwiz-whatsapp2_edited

Shipping, Returns & Refund

Shipping Policy
 

Thank you for choosing us! Here's what you need to know about our shipping process:
 

  1. Order Processing:

    • Orders are processed promptly after placement.

    • Shipment dispatch occurs on the next business day, excluding Sundays and National Holidays.
       

  2. Delivery Timeframe:

    • Your order is estimated to arrive within 2-7 business days after dispatch.

    • Please note that delivery times may vary based on your location.
       

  3. Exceptions:

    • No dispatch on Sundays and National Holidays. Orders placed on these days will be processed on the next business day.
       

  4. Tracking Information:

    • Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment.
       

  5. Contact Us:

    • If you have any inquiries or concerns regarding your order's shipping status, feel free to contact us.
       

Please review our complete Terms and Conditions for additional details.
 

Thank you for choosing our services! We appreciate your business.

Product Return Policy

Product Return Policy

We offer a 7-day return policy from the date of product delivery. Request to make unboxing video and photos.
 

Return Eligibility:

Defective or Damaged Products:

  • If you receive a defective or damaged item, we will arrange a return pickup. You can choose a replacement or a refund after verification.

  • Customers must provide clear video and pictures of the defective product before initiating a return.


Fully Functional & Non-Defective Returns:

  • If the product is found to be in working condition, the customer must return the item at their own cost.
     

Replacement with Another Product:

  • If you wish to exchange for another product, we will arrange the return shipment.

  • For smooth processing, ensure the product is in its original condition with packaging, accessories, and invoice.
     

For return requests, contact us at +91 9310223033.

Refund Policy

Shipping and Refund Policy

Thank you for choosing Hardwiz Solutions! We strive to provide excellent service, and our Shipping and Refund Policy is designed to ensure a transparent and fair experience for our valued customers.

​      Order Cancellation:

  • In the event of order cancellation, a nominal 2% deduction from the original payment will be applied. This deduction covers the transaction fees incurred with each transaction. We appreciate your understanding of this industry-standard practice.

    Refund Policy:

  • Deductions for Shipping Charges:

  • For refund requests, shipping charges may be deducted from the paid amount.
    For Cash on Delivery (COD) orders, the deduction includes both shipping charges and 4% COD charges + 18% GST of the paid amount.

    Refunds to Third-Party Accounts:

  • Regrettably, refunds cannot be processed to third-party accounts. Ensure that the name on your account matches the name on your bank account for a seamless refund process.

    Legitimate and Trackable Cancellation or Return:

  • Refunds will only be issued for legitimate and trackable cancellation or return requests initiated by you. You can conveniently manage these requests by clicking on the cancellation button in your user's dashboard within your account.

    Time Limit for Refund Requests:

  • Please note that no refund requests for cancelled or returned orders will be accepted if submitted more than 7 Days after the date of cancellation or return. We encourage you to address any concerns promptly to expedite the resolution process.

Customer Satisfaction

  • At Hardwiz Solutions, customer satisfaction is our top priority. If you have any questions or concerns regarding our Shipping and Refund Policy, please feel free to contact our customer support team. We are here to assist you and ensure your experience with us is positive and enjoyable.

    Thank you for choosing Hardwiz Solutions. We appreciate your trust and look forward to serving you!


    Hardwiz Solutions

bottom of page