top of page
-
Is RD Service registration required?Yes, RD Service registration is mandatory according to the norms and new guidelines set by UIDAI, the Government of India. It is a necessary step to ensure compliance with the regulatory requirements for secure transactions involving Aadhaar.
-
Where can I register my biometric fingerprint device as RD Service?You can register your biometric fingerprint device, such as Morpho MSO 1300 e3 & MSO 1300 E3 RD, Elolute Identi5 & Falcon Cogent CSD 200/200i, Mantra MFS 100 & MFS110, StarTek FM220 L0 & FM220 L1, Precision PB510, Tatvik TMF20, Nitgen, Iritech, and more, through Hardwiz Solutions. Follow this link to initiate the registration process: Link to RD Service Registration
-
How to register for RD Service?To register for RD Service, follow these steps: Ensure you have a genuine STQC certified biometric device and its serial number. Gather the required information, including basic details of the buyer/user, the device's brand and name, serial number, and model number. Visit the registration link provided. Complete the registration process by entering the necessary information and following the provided instructions. After successful registration, you will receive confirmation via email and SMS. You can then use your registered biometric device for Aadhaar authentication. Please note that the specific registration process and requirements may vary depending on the service provider, so be sure to follow the instructions provided on their website or contact us.
-
Which fingerprint scanner is the best?The best fingerprint scanners for verification, Aadhaar authentication, and attendance purposes are those equipped to handle various conditions. Look for scanners that can detect moist or smudged fingers and feature scratch-resistant surfaces, ensuring fast and accurate results. For detailed specifications of the available biometric devices and to make an informed choice, please visit the following link: Link to Device Specifications.
-
What is RD Service mapping?RD Service mapping is a process that links your biometric device to a Registered Device Service, ensuring that it complies with security standards and can be used for transactions involving Aadhaar. This mapping enhances the security of the device.
-
How would we know if our device has been whitelisted/mapped/registered?You will receive confirmation of the successful activation, renewal, mapping, or whitelisting of your biometric device through notifications. These notifications will be sent to you via WhatsApp, SMS, email, or as per customer convenience , ensuring that you are informed about the status of your device's registration.
-
How can I check my RD Service status? What is RD Service validity?To check the status and validity of your RD Service, you have two options: Visit the provided link for information regarding your RD Service status and validity. Alternatively, you can contact our support team directly at +91 9310223033 for assistance with any inquiries related to your RD Service, including checking the status and validity of your device.
-
What are the charges/costs for RD Service Registration of a Biometric Device?The charges for RD Service Registration of your biometric device will vary based on the service tenure and package you choose. To get detailed information on the registration fees and available packages, please visit this link: Link to Pricing Information.
-
What type of documents has been released from UIDAI regarding L0 and L1 RD Services?UIDAI has released two key documents regarding L0 and L1 RD Services. These documents provide detailed information about RD Services and their specifications: Document on RD Service from UIDAI Authentication API 2.0 specification: Link This document outlines the specifications and guidelines related to RD Service as part of UIDAI's Authentication API 2.0. The RD Service Registered Device Specification: Link This document provides information about the specifications and requirements for devices to be considered Registered Devices under the RD Service.
-
What type of information is required for the registration of the biometric device?To register your biometric device for RD Service, you will need to provide the following basic information: Buyer/User Information: This typically includes details about the individual or organization purchasing or using the device. Device Information: Device Brand/Name: The name of the biometric device's brand or manufacturer. Serial Number: The unique serial number of your specific device. Model Number: The model number or type of the biometric device. This information is essential for the successful activation of the RD Service for your biometric device.
-
How to update my RD Service? How to refresh RD Service?If you have already registered your device and need to update or refresh your RD Service, follow these steps: If you haven't registered your device: Gather the necessary information about the buyer/user, device brand/name, serial number, and model number. Apply for RD Service registration through the provided link. Confirmation of registration will be shared with you via email, WhatsApp and SMS. If your device is already registered: To update or refresh your RD Service, visit our Download Sections. Download and install the updated version of the RD Service. This process ensures that your RD Service remains up-to-date and functional for Aadhaar authentication and other purposes.
-
Is RD Service free?No, RD Service is not free. It is a paid service that includes various components such as a Management Server fee, OEM data maintenance for communication with UIDAI, and a full year of remote installation support. These fees cover the costs associated with maintaining and ensuring the proper functioning of the Registered Device Service.
-
What is RD Service?RD Service, or Registered Device Service, is a critical component for ensuring secure communication in transactions involving Aadhaar. It transforms biometric devices like fingerprint scanners or iris scanners into L0 & L1 Registered Devices, offering a secure communication channel for all parties.
-
What are the payment options for RD Service Online?You can conveniently make payments for RD Service Online through the following options: Website: The official website of the service provider is a secure platform for making payments. You can use the website's payment gateway to complete your transaction. UPI (Unified Payments Interface): UPI is a fast and convenient method for transferring funds. You can use UPI apps on your mobile device to make payments directly. Direct Company Bank Account: Another secure option is to make a direct bank transfer to the company's bank account. This ensures timely and secure payments for RD Service.
-
How do I know if my biometric device is working?To check if your biometric device is functioning properly, follow these steps: Open the services on your desktop or laptop. You can do this by searching for "services" in the start menu. Run the test application provided for your biometric device. If the test application detects and displays the details of your attached device, it indicates that your biometric device is in working condition and ready for use. This simple test can help you ensure that your biometric device is operational and ready for any tasks or applications that require its functionality.
-
From where can I get the serial number of the device I am using?You can find the serial number of your device on a sticker located on the device itself. If the serial number is faded or not clearly visible, you can use Windows and Android drivers to extract the serial number. For any assistance or support related to this, please feel free to contact our support team at +919310223033 They will be happy to help you locate the serial number if needed.
-
What is RD in a fingerprint scanner?RD in a fingerprint scanner stands for Registered Device, a designation that indicates the device has undergone the necessary security measures to ensure it meets the standards for secure communication in transactions involving Aadhaar. It provides an extra layer of security for fingerprint scanning in such transactions.
-
Why choose RD Service from Hardwiz Solutions?There are several compelling reasons to opt for RD Services from Hardwiz Solutions: Distributor & Supply-chain: We are distributors for all major UID authorized OEMs of biometric devices, including Evolute, Mantra, Morpho, Cogent, StarTek, Tatvik, Secugen, Nitgen, and more. This ensures the authenticity and quality of the devices, with dedicated logistics supply-chain for the PAN India. Fast Response and Approval: We are committed to providing swift responses and approvals, ensuring that your RD Service registration process is efficient and timely. Expert Resolution: We excel in resolving critical cases, even in situations where the OEM might initially deny assistance. Your satisfaction is our priority. Simple Complaint Logging: We offer straightforward and hassle-free methods for logging complaints, including options like WhatsApp, support ticket submission, email, and phone calls. User-Friendly IVR: Our IVR (Interactive Voice Response) system is designed to be user-friendly, with no complex menu options or lengthy recorded messages. Dedicated Support Team: Our team comprises skilled technicians who specialize in addressing biometric device errors, ensuring expert assistance for your specific needs. Customer-Friendly Policies: We have customer-friendly refund and cancellation policies in place, making the entire process more convenient and customer-centric.
-
How can I use RD Service in Mobile/Android? How can I use RD Service in Desktop/Windows? What is Mantra MFS100, MFS110 MIS100V2 AVDM? How can I download Mantra RD Service?You can find all the necessary software and drivers for Mantra RD Service on this link. For additional support, please feel free to Call / Message via WhatsApp at +91 93102 23033.
-
What is the process of RD Services Mantra registration, and how do I register a Mantra fingerprint scanner? How do I start my Mantra RD Service, and what is Mantra RD Service? How do I enable a Mantra?To register your Mantra MFS100, Mantra MFS110, MIS100V2, Mantra MATISX, and more fingerprint scanners for RD Service, you can follow this link. The registration process requires basic information from the buyer/user, including device brand/name, serial number, and model number to successfully activate RD Service. Upon successful activation, you will receive confirmation via Call / SMS, email, or WhatsApp.
-
Which models of Mantratec are eligible for L1 RD Service registration?The Mantra MFS110 is an L1 biometric device that provides several advantages over traditional Mantra MFS100 L0 devices. It offers secure cryptographic operations, incorporates secure memory, and provides precise biometric matching capabilities. These features make it well-suited for various purposes, including ID verification and IT security.
-
What is error 1001 or -215 in Mantra MFS100? How do you solve Mantra errors?Error 1001 or -215 indicates that the RD service of your device has expired, and you need to register it from Radium Box by following this link. For more details and resolution, please Call / SMS via WhatsApp at +91 93102 23033.
-
What is the latest version of RD Service after L0?The latest version L1 biometric device, description you provided highlights the features and advantages of an such as secure cryptographic operations, secure memory, precise biometric matching, and IP54 certification. For the latest version of RD Service or specific device-related updates, it's recommended by UID Aadhaar, visit the website store of the device manufacturer or the RD Service provider for the most up-to-date information.
-
What is Error Code 700 or 1140 during biometric device installation?Error 700 or Error 1140 indicates a Capture Timeout, which is primarily due to the improper placement of the finger. The solution is to ensure that the finger is placed correctly within the predefined time period for the device to capture the biometric data.
-
How can I know my Mantra serial number?The Mantra device serial number is available on the sticker of the device. If it is faded or not visible properly, you can find it by running the test application of Mantra RD Service, which is available on this link.
-
Is RD service free for Mantra?No, RD Service is a paid service that includes a Management Server fee, OEM data maintenance that connects with UIDAI, and a full year of remote installation support.
-
Which models of Mantratec are eligible for L0 RD Service registration?Mantra MFS 100, Mantra MFS 200, Mantra MFS Tab, and Mantra MIS100 are STQC certified and eligible for RD Service Online Registration.
-
What is Mantra SDK? How can I get Mantra SDK?Mantra SDK is a software development kit provided by Mantra Softech. It is "certified" by STQC, Government of India, and is equivalent to FBI PIV certification. The Mantra SDK is available for developers to create new applications and includes a variety of utilities. It is available for Windows, Android, Ubuntu, and OpenSUSE platforms. For more details, please contact hardwizsolutions@gmail.com.
-
What should I do if I encounter the "SafetyNet integrity not passed" error?The "SafetyNet integrity not passed" error typically occurs when you are using a private or restricted network. To address this issue, follow these steps: Install Android RD Service Properly: Ensure that you have installed the Android RD Service properly. You can do this by using the provided link for the installation. By installing the RD Service correctly, you should be able to resolve the "SafetyNet integrity not passed" error. If the problem persists, you may also consider checking your network settings and ensuring that you have access to a stable and non-restricted network connection.
-
What should I do if I encounter "No Single Device Registered Yet" on my Android device while using the Morpho fingerprint device on mobile? Also, what does "Error code 720" mean and how can I resolve the issue of "server couldn't be reached, registration failed"?If you encounter the "No Single Device Registered Yet" message on your Android device along with "Error code 720" and the "server couldn't be reached, registration failed" issue, you can follow these steps to address the problem: Check Device Connection: Ensure that the device cable is properly connected, and the OTG/connector is functioning correctly. Enable USB Permission: Make sure that USB permission is enabled on your mobile device. You can do this by enabling USB tethering under "Tethering and portable hotspot" in the settings section. Clear Cache: Clear the cache on your Android device by: a. Going to the Application settings on your Android phone. b. Opening Morpho SCL RD Service and clicking on "Clear Data." Reinstall RD Service: Uninstall the RD Service and reinstall the latest version available here. If you still encounter the same issues after following these steps, please reach out to our support team at +91 93102 23033 for further assistance. They will help you troubleshoot and resolve the "No Single Device Registered Yet," "Error code 720," and "server couldn't be reached, registration failed" problems on your Morpho fingerprint device on your Android mobile.
-
What should I do if I encounter "Telemetry unsuccessful" or "Key rotation unsuccessful" errors?If you encounter "Telemetry unsuccessful" or "Key rotation unsuccessful" errors, it's important to follow these steps to resolve the issue: Key Rotation Process: Key rotation is a backend process that occurs on a monthly basis. Sometimes, users may experience errors during this process. To resolve this, please wait for some time. Check Network Connectivity: Ensure that you have a stable network connection. Network issues can sometimes cause errors related to telemetry and key rotation. Refresh Services: Refresh the services or applications associated with your device. If the problem persists even after waiting and checking network connectivity, please take the following steps: Contact Support: Reach out to our support team at +91 93102 23033 or WhatsApp us for assistance. Email Support: Alternatively, you can send an email to hardwizsolutions@gmail.com, including your contact details. The support team will respond and provide further guidance on how to address the "Telemetry unsuccessful" or "Key rotation unsuccessful" errors.
-
What should I do if I encounter a "999 Internal Error" and see the message "Device serial number already in the registration process," or "You are not authorized for this"?If you encounter a "999 Internal Error" with the message "Device serial number already in the registration process," or "You are not authorized for this," it may be due to your Morpho device being blocked by your service provider, telecom company, or banking institution. In this case, the device cannot be accessed by another application. To address this issue: Contact Your Application Provider: Reach out to your application provider (the organization or service you are trying to use the device with) for assistance. They will be able to guide you on how to resolve the specific issue related to your device's registration or authorization. It's important to coordinate with the organization or service you are trying to use the device with, as they have control over the authorization and registration processes on their end.
-
I'm encountering "Device Registration Fail" while using the Morpho fingerprint device on Windows or Android. What should I do?If you encounter a "Device Registration Fail" message while using a Morpho fingerprint device on Windows or Android, follow these steps to address the issue: For Windows: Ensure that the Morpho SCL RD Service is updated to the latest version on your Windows system. Check and adjust the Date and Time settings on Windows. Set the Time Zone to UTC+5:30 for Chennai, Kolkata, Mumbai, and New Delhi. Additionally, set the date and time to automatic. After making these changes, restart your PC or laptop and then check again. For Android/Mobile: Set the Date and Time settings on your Android device to automatic. Ensure the time zone is set to the 24-hour format. If you continue to experience the same issue even after following these steps, please contact our support team at +91 93102 23033. They will provide further assistance in resolving the "Device Registration Fail" problem
-
What should I do in case of Data decryption Failed / Time Stamp issues?If you encounter issues with Data decryption failure or Time Stamp errors, you can follow these steps to resolve the problem: Change Time Zone: Adjust your device's time zone settings to ensure they are accurate and match the current time. Reinstall the Software: Reinstall the relevant software or drivers associated with your biometric device. If you need further assistance or support in resolving these issues, please contact our support team at +91 93102 23033. They will provide guidance and help you address the Data decryption and Time Stamp problems effectively.
-
If I see "Enter one-time Token" or "Enter Activation Code" and my device is not whitelisted in the Management Server, what should I do?If you encounter the message "Enter one-time Token" or "Enter Activation Code" and your device is not whitelisted in the Management Server, follow these steps: Check RD Subscription: Your RD subscription may have expired. In this case, you need to renew it by following the provided link. Verify Device Serial: Ensure that you have correctly entered the device's internal serial number, and it matches the serial number mentioned in your order confirmation email. Contact Support: If none of the above steps apply or if you require further assistance, please get in touch with our support team at +91 9310223033. These steps should help you address issues related to one-time tokens, activation codes, and device whitelisting in the Management Server.
-
Which Morpho series biometric devices and their models are certified as a Registered Device? What is Morpho device?The Morpho MSO 1300 e3 is a certified and eligible Registered Device for RD Service, specifically for Aadhaar authentication. It is a part of the Morpho series of biometric devices. If you are using a Mantra MFS100 fingerprint scanner, you can register it for RD Service through Hardwiz Solutions by following this link. This will ensure that your device complies with the necessary standards for secure transactions involving Aadhaar.
-
From where can we download the RD Service Software for Morpho MSO 1300 E3?You can download all the necessary software and drivers for Morpho MSO 1300E3 RD Service from the following link: RD Service Software Download for Morpho MSO 1300 E3. For additional support or assistance, you can call or WhatsApp at +91 9310223033. This will help you access the resources and help you need to set up and use your Morpho device with RD Service.
-
Where can we find the Morpho Registered Device Service help documents?You can find complete installation and support guides for the Morpho registration process by clicking on the following link: Morpho Registration Process Guide. These documents will provide you with detailed instructions and assistance in using Morpho Registered Device Service.
-
How do you test a Morpho biometric device?To test a Morpho biometric device, follow these steps: Visit our download section . Extract Morpho MSO 1300 Device Serial No.: For Windows: Use the "Extract Morpho MSO 1300 device Serial No. - Windows" option. For Android: Use the "Extract Morpho MSO 1300 device Serial No. - Android" option. Plug in the Device: Connect your Morpho biometric device to your computer or mobile device. Run the Test Page: Run the test page from the downloaded setup. Device Details: Check if the device details are displayed on the screen. This demonstration confirms the successful testing of the Morpho device. By following these steps, you can ensure that your Morpho biometric device is in proper working condition and can be used as intended.
-
What should I do if the serial number of my Morpho device is not visible or unreadable?If the serial number on your Morpho device's sticker is faded or not clearly visible, you have the option to extract the serial number using Windows and Android drivers. These drivers can help retrieve the necessary information. For any assistance or support related to this issue, please contact our support team at +91 9310223033 or WhatsApp us. They will provide guidance and help you in resolving the problem of an unreadable serial number on your Morpho device.
-
What should I do if I encounter the "Your Device is not registered with UIDAI, contact vendor" error?If you receive the "Your Device is not registered with UIDAI, contact vendor" error, you can follow these steps to resolve it: Reinstall the Latest App Version: Uninstall the current app you are using with the device, and then reinstall the latest version of the app. Unplug the Device: After reinstalling the app, unplug the device if it was connected, and then plug it back in. By following these steps, your device should be registered and work correctly. If the issue persists, it's a good idea to contact your device vendor for further assistance.
-
What is the Startek FM220U Customer Care number?You can contact us Hardwiz Solutions for Startek FM220 U installation and RD related issues at +91 93102 23033.
-
How to install Startek FM220 fingerprint scanner?To install the Startek FM220 fingerprint scanner, follow these steps: Download the all-in-one driver for Startek FM220U. Register RD Service.
-
How much Startek FM220 U price?The price of the Startek FM220 U is approximately in the range of 1600 to 1800 INR plus GST. The latest Startek FM220 L1 price is approximately in the range of 2400 to 2600 INR plus GST, you you can buy from here with all technical supports.
-
What is the refund policy for RD Services?The refund policy for RD Service on Hardwiz Solutions is straightforward and simple. If your machine serial is invalid, you can request a refund, but you may need to wait for a few days. However, once the RD Service registration has been completed or an OTP has been provided, you cannot request a refund.
-
How can I verify if my biometric device is registered?Your biometric device should be registered automatically when connected to the Internet, whether you're using Windows or Android. You can confirm the registration by utilizing the RD Client tool on Windows and the RD Test tool on Android.
-
Which SecuGen device models are certified as Registered Devices?The SecuGen Hamster Pro 20 (HU20) is the only certified Registered Device from SecuGen. The Hamster IV and Hamster Plus device models are not certified as Registered Devices.
-
Where can I download the RD service binaries?You can download the RD service binaries from our Download Section.
-
How can I check Cogent CSD200 RD service?For RD status/validity of device kindly visit the link or call us +91 93102 23033.
-
What are the SecuGen Registered Device models for biometric authentication?The SecuGen Hamster Pro 20 (HU20) is one of the certified Registered Devices for biometric authentication.
-
How can I check Cogent CSD200 RD service?For RD status/validity of device kindly visit the link or call us +91 93102 23033.
-
Is the Hamster Pro 20 device certified for Level 0 or Level 1?The Hamster Pro 20 is currently certified for L0.
-
How is a device registered for SucuGen Aadhaar authentication?To use a device for Aadhaar-based authentication, it needs to be registered with the SecuGen Management Server and UIDAI. This registration process is typically automated through the RD Service software, but manual activation is also possible through the RD Service Management Client if needed.
-
What is Customer Care Number for Secugen Biometric Support?For Secugen Hamster Plus and Secugen Hamster Pro 20 related support, you may call on +91 93102 23033.
-
Is an Internet connection required for the RD Service to function?Yes, the RD Service relies on an Internet connection for various functions, including device registration, certificate issuance, and update checks. Without access to the Internet, the RD Service may not be able to complete necessary tasks, potentially leading to issues with biometric capture. Hence, an Internet connection is essential for maintaining the RD Service's internal state and ensuring its smooth operation.
-
On which platforms is the SecuGen Registered Device supported?The SecuGen Registered Device is supported on Android versions 4.4 and higher, as well as on Windows 7, 8, 10, and 11. You can download form our Download Section.
-
What roles are performed by the Device Provider and UIDAI in the RD Service?The Device Provider takes care of tasks such as registering a biometric device and issuing device certificates. Additionally, the RD Service manages the fundamental function of biometric data capture. In contrast, the UIDAI server specializes in authenticating the biometric data collected by the RD Service against its own database. These roles are divided to ensure a smooth operation of the RD Service for Aadhaar authentication.
-
How can I reach out to SecuGen for technical support?You can contact SecuGen's technical support during their working hours. To get in touch, simply call +91 93102 23033, WhatsApp us or you can send an email detailing your issue to hardwizsolutions@gmail.com.
-
Can I manually register my biometric device if it hasn't been registered automatically?If your biometric device hasn't been registered automatically, you can register it manually. On Windows, use the 'Activate Device' feature within the RD Client tool. On Android, utilize the 'Init' function in the RD Service application. Ensure you have an active Internet connection during the registration process.
-
What are the supportive portals for Iritech single iris MK2120U/MK2120UL RD Service?Iritech single iris MK2120U/MK2120UL RD Service is compatible with a wide range of portals and applications, including but not limited to: Aadhar Update Apna Dhan NDLM Digipay DigiLocker Jeevan Pramaan Digital Life Certificate Kiosk Banking mponline vyapam SIM Activations Aadhaar Payments Bridge (APB) Aadhaar Enabled Biometric Attendance System (AEBAS) PMKVY e-Mitra e-Mudhra HPCL Gas Agency Sarva Shiksha Abhiyan (SSA) PF & ESI Pension Scheme Pension Yojana Paytm Golden Gate Aadhar Enrollment Gramin Kaushlaya Yojana DDU GKY MORD NSDC Training Skill India Jeevika NULM These portals and applications can effectively utilize the Iritech single iris RD Service for various purposes.
-
How can I use RD Service for IriTech Iris scanner test online? How can I use RD Service on Desktop/Windows? Where can I find the IriTech Iris scanner driver download for Windows 10 / Windows 11?You can find all the necessary software and drivers for the IriTech Iris MK2120U/MK2120UL iris scanner RD Service by visiting this link. For additional support or assistance, you can reach out by calling or WhatsApp at +91 93102 23033.
-
What is the difference between MK2120U and MK2120UL, and do both work for Jeevan Pramaan and Ayushman Bharat?MK2120U is the older version of the single iris scanner by IriTech, while MK2120UL is the updated and advanced model. Both models are suitable for various Aadhaar-related tasks, including Aadhaar Enrollment, Jeevan Pramaan, and Ayushman Bharat.
-
How to Check Validity of Iritech Devices?You can check the validity of your Iritech Device for RD Service through Hardwiz Solutions by using this link.
-
What is Iritech RD Service, and what is Iritech RD Service renewal?Iritech RD Service is the transformation of your iris scanner into an L0 Registered Device with UID Aadhaar, offering enhanced security compared to a public device. This secure communication channel is essential for any transactions involving Aadhaar. To renew your Iritech MK2120U/MK2120UL iris scanner for RD Service, you can follow the provided link to register with Hardwiz Solutions.
-
Can I use my IriTech device MK2120U/MK2120UL on a mobile handset or Android device?Yes, you can use your IriTech device MK2120U/MK2120UL with a mobile handset or Android device. It supports both USB and UART interface connectors and is compatible with a wide range of operating systems, including Android, Windows, WinCE, Linux, Mac, proprietary OS, and non-OS systems.
-
How do I register my single/dual iris device, and is RD registration available for Iritech MK2120U/MK2120UL?You can register your Iritech MK2120U/MK2120UL iris scanner for RD Service through Hardwiz Solutions by using this link. To complete the registration, you'll need to provide basic information about the buyer/user, including the device brand/name, serial number, and model number. Once your RD Service activation is successful, you will receive confirmation through Call/SMS, email, or WhatsApp.
-
What is an iris scanner device?An iris scanner is a high-performance biometric device used for real-time identification. It offers exceptional accuracy and is not limited to security applications but also finds relevance in various industries.
-
What Is the Cogent RD Service Price?The pricing for Cogent RD Service may vary depending on the service provider, the type of device, and the duration of the renewal. It is advisable to visit our official website for Cogent price or contact us to get accurate and up-to-date pricing information.
-
What Is Cogent RD Service Renewal?Cogent RD Service renewal is the process of extending the validity of your biometric device's registration, transforming it into an L0 Registered Device as compared to a public device. This renewal ensures the continued security and reliability of your device's communication channel when performing Aadhaar-based transactions.
-
How to Renew Cogent RD Service?Renewing your Cogent RD Service is a straightforward process that ensures the continued functionality of your biometric device, whether it's a fingerprint device or an iris scanner. Follow these steps to renew your Cogent RD Service: Visit the our Website for Cogent RD service or the authorized service provider's platform. Look for the "RD Service Renewal" section or a similar option. Follow the renewal instructions provided on the website. Complete the renewal process, which may involve providing necessary details and payment information. Once your renewal is confirmed, you will receive a notification via email and SMS. You can then continue to use your biometric device for secure Aadhaar authentication. Renewing your Cogent RD Service is essential to maintain a secure communication channel for Aadhaar transactions.
-
How to Install Cogent RD Service Drivers?Installing Cogent RD Service drivers is a crucial step to ensure the proper functioning of your biometric device. Follow these steps to install the drivers: Visit our official website, navigate to the "Downloads Section". Look for the Cogent CSD200 RD Service drivers corresponding to your operating system (e.g., Windows, Linux). Download the appropriate driver package. Run the installer and follow the on-screen instructions for driver installation. Once the installation is complete, restart your computer if necessary. Your Cogent CSD200 biometric device should now be ready for use with the installed drivers. You can check out our Youtube channel and follow the steps, Click here.
-
What Are the Functions of the Management Server?The Management Server serves as a crucial bridge between the RDService (Remote Desktop Service) and the UIDAI (Unique Identification Authority of India) Server, facilitating various essential functions, including: Device Register and Deregister Management: The Management Server handles the registration and deregistration of biometric devices, ensuring that they are properly authorized and connected to the system. Key Rotation Management: It manages the rotation of encryption keys, a vital security measure to safeguard data and communication integrity. Versioning Update Management: The Management Server is responsible for managing software versions, ensuring that the system is up-to-date with the latest improvements and security patches. UIDAI Public Key and Certification Management: It manages the public key and certification processes required for secure communication with the UIDAI server, enhancing data security. Devices and Customer Repository Management: This function involves the maintenance and organization of device information and customer data, ensuring accurate records and efficient operations. RDService & Device Authenticating Management (with Access Token and OTP): The Management Server plays a pivotal role in authenticating both RDService and biometric devices, using access tokens and OTPs (One-Time Passwords) to ensure secure and authorized access. By performing these functions, the Management Server plays a crucial role in the seamless and secure operation of the system, ensuring the reliability and efficiency of RDService and UIDAI server interactions.
-
What Browsers Are Compatible with Our Service?Our service is designed to be compatible with a range of popular web browsers, ensuring a smooth and hassle-free user experience. The supported browsers include: Internet Explorer (IE): Our service is compatible with versions 9, 10, and 11 of Internet Explorer. You can use any of these versions to access our platform without any compatibility issues. Mozilla Firefox: We also support Mozilla Firefox, one of the leading web browsers. You can use the latest version of Firefox to enjoy full compatibility with our service. Google Chrome: Our service is fully compatible with Google Chrome, a widely used and highly regarded web browser. You can use the latest version of Chrome to access our platform seamlessly. Using these compatible browsers, you can make the most of our services and enjoy a problem-free experience. We recommend keeping your browser up to date to ensure optimal performance and security.
-
Is NitGen's network proxy-enabled? Does the proxy server receive support from UIDAI for RD Service?Yes, RD Service does support proxies, including password-based proxies. To enable this feature, you need to enter the IP address and port of the proxy server in the application's configuration file. Additionally, a utility called "SetProxyAuth.exe" is available in RD Service, which allows you to use password-based proxies. This utility securely saves the username and password for authentication.
-
How to Resolve the Error - Unable to Resolve Management Server or Our Network Does Not Allow DNS Resolutions to Unknown Sites?When encountering the error message "Unable to resolve Management Server" or "Our network does not allow DNS resolutions to unknown sites," it indicates that the RD (Remote Desktop) service is unable to resolve the IP address of the management server. To resolve this issue, follow these steps to ensure proper DNS resolution: 1. **Add Our IP Address to Your DNS Servers:** - To enable successful communication with our management server, add our specific IP address to your DNS servers. This ensures that the server's address can be resolved without any hitches. 2. **Local Computer Troubleshooting:** - If you're experiencing this issue on a local computer, follow these steps to rectify the problem: a. Check your network settings to ensure DNS resolution is allowed. b. Verify that there are no restrictions or firewalls preventing your computer from accessing external DNS servers. c. Ensure that your DNS settings are correctly configured. d. Consider temporarily disabling any local firewalls or security software to see if they are causing the issue. By taking these actions, you can resolve the error and enable proper DNS resolution for your RD service. By following these steps, you can ensure that your RD service operates smoothly and can connect to the management server without any DNS resolution errors.
-
Do Tatvik Biometric and Biosystem Have STQC Certificates?Yes, both Tatvik Biometric and Biosystem have obtained the STQC (Standardization Testing and Quality Certification) Certificate for Tatvik TMF 20. This certification signifies that their Tatvik TMF 20 product meets the required quality and security standards, ensuring reliability and trustworthiness in biometric applications.
-
Is Tatvik Biometric Made in India?No, Tatvik Biometric is not manufactured in India; it is an imported device.
-
Is Next Biometrics STQC and L0 Certified for Aadhaar Authentication?Yes, Next Biometrics is both STQC (Standardization Testing and Quality Certification) and Level-0 certified for Aadhaar authentication. Our STQC certified fingerprint reader is fully compatible with the UIDAI ecosystem, making it a reliable choice for secure biometric authentication. Key features include: - **STQC Certification:** The fingerprint reader is STQC certified, ensuring it meets the required quality and security standards for use in Aadhaar-related applications. - **Level-0 Certified Registered Device Service:** Next Biometrics provides a Level-0 certified Registered Device (RD) Service, further enhancing its compatibility with Aadhaar authentication requirements. - **Biometrics SDK:** Additionally, Next Biometrics offers a Biometrics Software Development Kit (SDK) with a tested algorithm for False Rejection Rate (FRR). This SDK allows for the seamless integration of biometric technology into existing RD Service applications.
bottom of page